Refund & Return Policy
Customer satisfaction is our priority. We’re committed to providing high-quality care products, and if you ever need to return or exchange an item, here’s everything you need to know.
Return & Exchange Conditions
- Products may be returned or exchanged within 14 days of delivery, provided they are unused, unopened, and in their original packaging.
- For hygiene and safety reasons, opened or used products (such as washes, shampoos, and masks) cannot be returned or exchanged unless they have a manufacturing defect.
- A proof of purchase (order number or invoice) must be provided.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery and provide clear photos of the issue, via:
- WhatsApp: 01505566064
- Contact Us page
Return Process
Please contact us before sending back any product, so we can review your case and confirm it meets the return conditions before providing you with the return steps.
Refunds
Once a return is approved, refunds will be processed using the original payment method within 5 to 14 business days, depending on the payment provider.
Shipping Fees
Shipping fees for returns or exchanges are the customer’s responsibility, unless the error was caused by GlowGate (damaged or incorrect item), in which case we cover the full shipping cost.
Refused Delivery
If a customer refuses to accept a shipment for reasons unrelated to a product defect, the customer is responsible for both outbound and return shipping fees.
Contact Us
For any questions regarding this Refund & Return Policy, please reach out via our Contact Us page or WhatsApp.
