Shipping & Delivery Policy – Glow Gate

Last Updated: September 26, 2026

At Glow Gate, we are committed to providing a reliable and secure shipping and delivery service to ensure that your beauty and personal care products arrive safely and in the best possible condition.

1. Delivery Areas

We deliver orders to all governorates across the Arab Republic of Egypt through approved shipping companies and delivery service providers we work with.

Available delivery options and delivery times may vary depending on the governorate, area, and delivery address.

2. Delivery Time

The estimated delivery time is generally 3 to 5 business days from the date the order is prepared and shipped.

Actual delivery times may vary depending on:

• Customer location.

• Delivery area.

• Working days and public holidays.

• Operational conditions of the shipping provider.

• Promotional campaigns, seasonal periods, and high-demand periods.

• Unexpected or exceptional circumstances.

Delivery times are estimates and do not constitute a guaranteed delivery date.

3. Shipping Fees

Shipping fees are automatically calculated during checkout based on the customer's location, delivery address, and available delivery service.

Glow Gate may offer free shipping for orders that meet a specific minimum purchase value or during certain promotional campaigns.

Any free-shipping offers or special shipping conditions will be announced on the website when available.

4. Order Processing

Orders are reviewed and prepared during our official business hours.

Orders may not be processed or shipped during public holidays or outside normal business hours, except where otherwise announced or specifically arranged.

Once an order has been prepared and handed over to the shipping provider, delivery will proceed according to the shipping provider's schedule and the specified delivery area.

5. Order Tracking

After your order has been shipped, a tracking number or tracking link may be sent to the phone number or email address provided with the order, where available.

Customers can use the tracking information to follow the shipment status and delivery updates through the relevant shipping provider.

6. Receiving and Inspecting Your Order

Customers are encouraged, whenever possible, to check the condition of the package and shipment upon delivery.

If there is visible damage, an incorrect product, or any obvious issue with the order, please contact Glow Gate within 24 hours of receiving the order and provide photographs showing the issue.

This helps us review and resolve the matter as quickly as possible and does not affect any mandatory consumer rights provided by applicable law.

7. Failed Delivery Attempts

If delivery cannot be completed because the recipient is unavailable, cannot be reached, or the delivery address or contact information provided is incorrect or incomplete, the following may apply:

• The delivery may be rescheduled.

• The customer may be contacted again.

• The shipment may be returned to Glow Gate or the relevant distribution center.

• Additional delivery or shipping charges may apply where permitted by the shipping provider's policy and applicable law.

Customers are encouraged to ensure that their phone number and delivery address are accurate before confirming an order.

8. Damaged or Lost Shipments

If a product arrives damaged or there is an issue with your shipment, please contact us as soon as possible.

If a shipment is lost while in transit, we will work with the shipping provider to investigate the matter and take the appropriate action in accordance with the circumstances of the shipment and our applicable Returns & Exchanges Policy.

Depending on the circumstances and the customer's legal rights, the resolution may include reshipping or replacing the product or issuing an applicable refund.

9. Delivery Delays

Delivery may occasionally be delayed due to circumstances beyond Glow Gate's reasonable control, including weather conditions, public holidays, unusually high order volumes, operational issues with the shipping provider, or incorrect delivery information.

If an unexpected delay occurs, we will work with the delivery provider to follow up on the shipment and assist the customer as reasonably possible.

10. Contact Us

For questions regarding shipping and delivery, or to report an issue with your order, please contact us at:

Glow Gate

Email: order@glowgate-egy.com
Website: glowgate-egy.com